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Track an order, browse our FAQs, read Anna’s essay, or send us a note. We answer in the order they arrive.

Frequently Asked

Find your answer below.

Most questions about the mask, delivery, and returns can be answered here. Anything else — the form is below.

The mask uses Deep Pressure Therapy — 250g of glass beads distributed across four small pods that rest gently across the eyes and temples. Sustained pressure on the orbital area signals the parasympathetic nervous system to shift out of vigilance and into rest, typically within twenty seconds. Unlike an 8kg weighted blanket, the weight is calibrated specifically for the nerve endings around the eyes, so there’s no overheating and no claustrophobic feeling.
Orders placed before 2pm UK time are dispatched the same working day with tracked delivery, typically arriving within 2–5 working days across the UK. You’ll receive tracking details by email as soon as your order ships. If you haven’t received tracking within 24 hours of ordering, email support@blocq.store and we’ll sort it.
All major credit and debit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, Shop Pay, and Klarna for buy-now-pay-later. Checkout is processed securely by Shopify Payments — we never see your card details.
Every Blocq Weighted Sleep Mask comes with a 30-night sleep trial. Try the mask for thirty nights from the day it arrives. If you’re not sleeping better, email support@blocq.store within 30 days of delivery and we’ll arrange a free return and full refund. We pay return postage. No questionnaires, no retention offers. Full details on our returns page.
Yes. The Blocq mask is strapless, so there’s nothing around the back of the head to press into the pillow. The four weighted pods rest across the eyes and temples and the low-profile silhouette stays in place from its own weight alone. Side and stomach sleepers find it works in positions traditional eye masks don’t.
No. The mask is dual-sided — cooling cotton on one side, soft warm microfibre on the other. If you get warm during the night, flip the mask to the cooling side. Many customers tell us the flip is the single detail that makes the mask work for them during perimenopause.
Customer Care

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To help us help you, fill in the form below with the email used for your order. We answer inquiries in the order they arrive — usually within one working day.

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Direct contact

Or email us directly.

For quick questions, you can always email us at support@blocq.store. We answer Monday to Friday, 9am–6pm UK time. Most replies go out same-day.

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